Privacy Policy

1. Who We Are

Kasmen Co. ("Kasmen", "we", "us", "our") operates the website kasmen.in and our physical retail stores. Our registered address is: Linking Road, Bandra West, Mumbai 400050, Maharashtra, India.

For privacy-related queries, contact us at privacy@kasmen.in.

2. Information We Collect

Information You Provide

Name, email address, phone number when you create an account or contact us
Shipping and billing address for order fulfilment
Payment information (processed securely via Razorpay — we do not store card details)
Style preferences, size information, and communication history
Reviews, feedback, and correspondence you send us

Information Collected Automatically

Browser type, IP address, and device information
Pages visited, time spent, and referring URLs
Cookie data and session identifiers
Location data (city/country level, for delivery estimates)

3. How We Use Your Information

To process and fulfil your orders and send order confirmations
To communicate about your orders, returns, and queries
To send marketing communications (only with your consent)
To personalise your shopping experience and product recommendations
To improve our website, products, and services
To comply with legal obligations under Indian law (IT Act 2000, Consumer Protection Act 2019)
To prevent fraud and protect the security of our platform

4. Cookies

We use cookies to enhance your browsing experience. These include:

Type	Purpose	Duration
Essential	Cart, session, login state	Session
Analytics	Google Analytics — anonymous traffic data	2 years
Marketing	Meta Pixel, Google Ads — ad personalisation	90 days
Preferences	Language, currency, size preferences	1 year

You can control cookies through your browser settings. Disabling essential cookies may affect your shopping experience.

5. Data Sharing

We do not sell your personal data. We may share data with:

Delivery partners (Delhivery, BlueDart) — name and address for shipping
Payment processors (Razorpay) — transaction data
Analytics services (Google Analytics) — anonymised usage data
Legal authorities — when required by Indian law or court order

6. Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted internal access to customer data. However, no internet transmission is 100% secure. We encourage you to use strong passwords and keep your account credentials private.

7. Your Rights

Under Indian law and our commitment to fair practice, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Opt out of marketing communications at any time
Lodge a complaint with the relevant data protection authority

To exercise these rights, email us at privacy@kasmen.in.

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, please contact us immediately.

9. Changes to this Policy

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the revised policy.

10. Contact

For privacy queries: privacy@kasmen.in
Kasmen Co., Linking Road, Bandra West, Mumbai 400050