Frequently Asked Questions

Browse our collection, select your size and style, and add to cart. Checkout securely using UPI, card, net banking, EMI, or Cash on Delivery. You'll receive an order confirmation email immediately.

Orders can be modified or cancelled within 2 hours of placement. After that, the order enters fulfilment and cannot be changed. Contact us immediately at hello@kasmen.in if you need to cancel.

We accept all major Credit/Debit cards (Visa, Mastercard, Amex, RuPay), UPI (GPay, PhonePe, Paytm), Net Banking, EMI (6/9/12 months on select banks), and Cash on Delivery for orders up to ₹5,000 in eligible pin codes.

Absolutely. All payments are processed by Razorpay with 256-bit SSL encryption. We never store your card details on our servers. Our website is PCI-DSS compliant.

Visit our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up. You can also WhatsApp us (+91 98765 43210) for personalised fit advice.

Our contemporary line (shirts, trousers) runs true to standard Indian sizes. Our heritage kurtas have a slightly relaxed fit. We recommend checking the specific product's size chart on each product page.

Yes! All our flagship stores offer complimentary basic alterations (hemming, sleeve shortening) on full-priced purchases. For extensive alterations or custom sizing, contact us for our bespoke service.

Standard delivery is 5–7 business days. Express is 2–3 business days. Same-day delivery is available in Mumbai, Delhi, and Bengaluru for orders placed before 12 PM. See our Shipping Policy for full details.

Yes, we ship to 30+ countries including UAE, USA, UK, Canada, Australia, and across Europe. International orders take 7–14 business days. Customs duties are the buyer's responsibility.

A tracking link is sent via email and SMS once your order ships. You can also WhatsApp us your order number at +91 98765 43210 for real-time updates.

We accept returns within 7 days of delivery for unworn items with tags intact. See our full Returns Policy for details.

Refunds to your original payment method take 5–7 business days after we receive and inspect the return. Store credit is issued within 24 hours of return receipt.

Specific care instructions are on the garment label. Generally: hand wash or gentle machine cycle (cold water), mild detergent, dry in shade, and iron on medium heat. Handloom and embroidered pieces should be dry-cleaned.

Yes. We partner with 200+ certified karigars and weavers who are paid fair wages. We source handloom fabrics from GI-certified clusters across India and do not use child labour at any stage of our supply chain.